• Billing: Service and process quality, transparency, compliance program in place, communication protocol, scalability, quality billers,

• Security: Measures of data security and protection with readily available disaster recovery facilities and regular back-up process.

• Automated Billing Modules: Upfront validation, submission, reconciliation and follow-up workload allocation.

• Remember that 10% improvement in quality means 10 times more to your bottom line than 1% reduction in price

• 59% DO NOT review or verify every Explanation of Benefits (EOB)

• 55% have NEVER appealed a denied claim